How To
How To Prepare Your Items For Pickup
Step 1: Gather Your Items
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Collect all returns you want us to take during your scheduled pickup.
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Double-check your retailer’s return window to ensure items are still eligible.
Step 2:
Attach QR codes or labels
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If you have a package less return with a QR code, print it and tape it to the item (if possible).
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If your return requires a shipping label, please package your item and securely attach the label to the package. No shipping supplies? No printer? We would be happy to assist you with your packing ($5 each item) and printing ($3 a label).
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For “customer packed, label free” Amazon returns, simply place the item in a bag with the QR code printed and taped to the package.
Step 3:
Take Photos (Recommended)
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Upload a picture of each item with its QR code/label attached when booking.
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This helps us confirm the QR code matches your item, confirm your return and prevents issues at pick up or drop-off.
Step 4:
Package If Needed
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If your retailer requires you to package the item, make sure it’s securely sealed.
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Don’t want to do this? Add-on our Packaging Service (+$5 per item) and we’ll take care of it.
Step 5:
Leave Items In An Secure Spot
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Please have your items ready at your door, lobby, or front desk at pickup time.
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*If you won’t be home, you may leave them in a secure, designated location (such as a porch box, behind a gate, or in a garage with a one-time code). Be sure to note this location in your booking form, and you may also upload a photo to help us find it.
*Refund Runner is not responsible for any loss, theft, or damage to items prior to pickup from the designated location. Oversized or heavy items (over 25 lbs) may incur an additional handling fee.