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Book Your Return Pickup

Choose the return pickup option that works best for you. Refund Runner offers one-time return pickups, prepaid pickup packages, and monthly subscription options, with flexible payment methods including Credit Card or Zelle. Simply select your pickup type below to book your return pickup in minutes.

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Please note: a small card processing fee (4%) applies to credit card payments and will be applied at checkout. Monthly subscriptions are available via credit card only.

One Time Pick Up - $25

Perfect for occasional returns or a single pickup.

1

Pay with Zelle

Book a one-time return pickup and pay via Zelle.

or

2

Pay with Credit Card

Book a one-time return pickup and pay securely by card.

Save Money with a Pickup Package

Save more when you prepay multiple pickups.

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3 Pickups — $70 (valid 60 days)

5 Pickups — $110 (valid 90 days)

10 Pickups — $200 (valid 6 months)

Purchase a prepaid pickup package while scheduling your first pickup. 

Packages are ideal for frequent online shoppers and small businesses.

1

Buy a Package (Zelle)

Purchase a pickup package and schedule your first pickup at checkout.

or

2

Buy a Package (Credit Card)

Purchase a pickup package using Zelle and book your first pickup.

3

Book a Pickup From
an Existing Package

Schedule your next pickup using a previously purchased package (no payment required).

Monthly Subscription - $40

The easiest way to handle returns every month.

Subscriptions are designed for customers who return items regularly and want the best value.

1

Start a Monthly Subscription

Purchase a monthly subscription with 2 pickups a month for ongoing return pickup convenience.

2

Book a Subscription Pickup

Schedule your next pickup included in your active subscription

(2 pickups a month). 

No payment required unless you choose an add-on.

What You Need To Know Before Booking: 

Before booking, here are the basics of how our service works:

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  1. Pickup Window – Pickups are completed 9am–6pm on your chosen date. 

  2. Items Included – Each pickup includes up to 5 items and 1 drop-off location. Extra items are $3 each, extra stops are $12 each.

  3. Add-Ons – Need us to package an item? +$4. Need a label printed? +$2. Handle it all? +$5.

  4. QR Codes/Labels – You must provide working QR codes or labels. Refund Runner isn’t responsible for errors from Amazon, UPS, FedEx, USPS, or other retailers.

  5. Undeliverable Packages – If a code doesn’t work, we’ll try to contact you in-store and continue trying for 24 hours. If we can’t reach you, your package will be returned ($10 fee applies, payable by Zelle). Packages not claimed within 7 days will be donated to charity.

  6. Payments & Cancellations – Payment is due before pickup and is non-refundable. Pickups may be rescheduled one time if needed within 24 hours before your scheduled pickup. 

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 For full details, please read our complete Booking Policies before submitting your request.

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