Book Your Return Pickup
Choose your pickup date, add any extras, and upload your QR codes/labels. We’ll confirm by text/email and send payment instructions
via Zelle, Venmo, or PayPal.
What You Need To Know:
Before booking, here are the basics of how our service works:
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Pickup Window – Standard pickups are completed 9am–5pm on your chosen date. Rush/Priority (+$10) guarantees same-day pickup if booked before 12pm.
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Items Included – Each pickup includes up to 5 items and 1 drop-off location. Extra items are $3 each, extra stops are $12 each.
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Add-Ons – Need us to package an item? +$5. Need a label printed? +$3.
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QR Codes/Labels – You must provide working QR codes or labels. Refund Runner isn’t responsible for errors from Amazon, UPS, FedEx, USPS, or other retailers.
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Undeliverable Packages – If a code doesn’t work, we’ll try to contact you in-store and continue trying for 24 hours. If we can’t reach you, your package will be returned ($10 fee applies, payable by Zelle, Venmo, or PayPal). Packages not claimed within 7 days will be donated to charity.
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Payments & Cancellations – Payment is due before pickup and is non-refundable. Pickups may be rescheduled one time if needed.
For full details, please read our complete Booking Policies before submitting your request.